LEVEL 4 – CONTINUOUS IMPROVEMENT
To achieve Level 4 certification, lotteries are required to have:
1. Integrated specific RG programs into their day-to-day operations and decision-making.
2. Integrated stakeholder feedback and considered their expectations regarding RG program development.
3. Their submission accuracy and reliability assured by an external independent assessor.
4. Established formal internal and external reporting mechanisms on their RG commitments, actions and progress to relevant internal and external stakeholders.
Independent Assessment Panel’s expectation:
Fully developed Responsible Gaming programs are expected at Level 4. The Independent Assessment Panel will look at the level of implementation.
All submissions, whether first time Level 4 or recertification, should also specifically reflect on how the lottery has considered the Independent Assessment Panel’s previous comments and recommendations.
Evidence should be provided to support your submission. This evidence can be provided as part of the assessment document but may also be attachments or links to external resources. The Independent Assessment Panel’s evaluation can be based exclusively on the information you provide with the submission, including supporting documentation.
Recertification:
If your lottery is resubmitting at Level 4, it should outline what has been done in the three years since the initial certification and provide evidence of continuous improvement. A recertification submission needs to meet Level 4 requirements as a stand-alone document. The lottery should also reflect how it has considered the IAP’s previous recommendations.
A. Policy and Program: The purpose of this section is to detail the overall structure of each element and to itemize the individual policies and programs that support this element.
B. Implementation of individual programs and future action plan: The purpose of this section is to provide more detailed information about how you are implementing each Program Element. At this level you should report on each key program or initiative that you already have in place. You should structure this information so that it responds to the requirements detailed under each Program Element.
You may also wish to include your specific evaluation plans and outcomes under each initiative, or provide an overview of how you evaluate the whole Program Element as per below guidance.
C. Monitoring and evaluation plan: The purpose of this section is to demonstrate that you have started to consider how you will evaluate the effectiveness of your program. Mature effectiveness evaluation is expected at Level 4.