Mystery Shopping in Retail: Preventing Underage Play

*El seminario web contará con interpretación simultánea en español.
 

WLA and digitalRG are pleased to present a focused webinar on Retail Mystery Shopping, one of the most essential tools for lotteries seeking to ensure safe, compliant, and responsible sales practices in retail environments.

Mystery shopping offers lotteries real-world, unbiased insights into how their products are sold, helping organisations evaluate whether retailers are:

• Respecting age-restriction laws,

• Following responsible gaming protocols,

• Providing accurate, safe, and compliant interactions at the point of sale.

This session will bring together international leaders in Responsible Gaming to share their expertise, operational strategies, and lessons learned from managing large-scale mystery shopping programmes.

Participants will gain insights into:

• How lotteries design effective mystery shopping programmes
• How to interpret and use mystery shopping results
• How mystery shopping supports robust age-verification policies and ensures front-line staff follow procedures that protect young people.
• International perspectives, with speakers from Belgium, the United States, and New Zealand sharing real examples of what works and what doesn’t.

Speakers:

• Frédérique Niemegeers (Head of Mystery Shopping, Retail Back Office & Support Management - Loterie Nationale, Belgium)
• Kate Carlson (Corporate Social Responsibility and Compliance Director - Hoosier Lottery, USA)
• Speaker TBC – Lotto New Zealand

See more info and register here: https://us02web.zoom.us/webinar/register/WN_SfLTtPWISVe0o58UT8uriQ#/registration