Responsible Gaming Framework Guidance for Applicants
LEVEL 3 – PLANNING & IMPLEMENTATION
To achieve Level 3 certification, lotteries are required to have:
1. Allocated sufficient resources to support the implementation of specific RG programs.
2. Initiated the development of internal and external communications activities to inform relevant stakeholders of the lottery’s RG commitments.
3. Initiated the implementation of engagement processes that support the development of a RG program.
This template has been developed with a series of questions that can serve as a guide to help your lottery organization to compile your level 3 submission.
SUBMISSION GUIDANCE & STRUCTURE
Independent Assessment Panel’s expectation:
Fully developed Responsible Gaming programs are NOT expected at Level 3. However, the Independent Assessment Panel will look for balance between level of implementation already achieved and depth of future action planning. As a general rule, the further along your lottery is with your actual (and evidenced) program implementation, the lesser the Independent Assessment Panel’s expectation is regarding future action plans, and vice versa.
Recertification:
If your lottery is resubmitting at Level 3, you should describe what has been done in the three years since the initial certification providing explanation of commitment and future program elements that were included in the initial Level 3 submission and what has not yet been actioned. The submission should also include text that illustrate that the IAP recommendations from the initial Level 3 submission have been put into practice.