Making Retail Self-Exclusion Work for Everyone

The lottery sector has a unique opportunity to lead the way on retail self-exclusion. Join us to explore how organisations across the industry are coming together to build practical, enforceable frameworks and set a new standard for player protection at retail level.

Retail self-exclusion presents a challenge unlike any other in our industry. Without player accounts or digital footprints, protecting vulnerable players across thousands of independent retail points requires fresh thinking, and that's exactly where the opportunity lies.

Lotteries are uniquely positioned to pioneer new approaches. By sharing knowledge, pooling expertise, and collaborating across borders, we can build frameworks that genuinely support people who have chosen to step away from play, and prove that responsible retail operations and commercial success go hand in hand.

This webinar brings together lottery leaders who are already making progress. Featuring insights from Raluca Dimitriu (Loteria Romana), Pedro Leitão (Jogos Santa Casa, Portugal) and Lara Calabroni (Lotería Chaqueña, Argentina), we will explore what's working, what's next, and how the sector can move forward together. Not just to meet compliance requirements, but to make a real difference in players' lives.

Live translation will be available in French, Spanish and Portuguese, so you can follow the full session in your preferred language.

What you will learn:

• How organisations across Romania, Portugal and Argentina are developing innovative approaches to retail self-exclusion, and what the rest of the sector can learn from them.
• Practical strategies for building meaningful self-exclusion frameworks across decentralised retail networks.
• How collaboration across the lottery sector can create better outcomes for players and organisations alike, including new ways to support people on self-exclusion lists.