This training will help you:
Recognise concerning behaviours,
Feel more confident on how to approach a conversation with players,
Understand the tools to help you negotiate difficult conversations.
Who should attend?
Frontline Staff, Customer service teams, anyone who may interact with people who gamble.
Content created by :
Fay Kepidou, a business psychologist and counsellor specialising in gambling addiction, digital treatment and recovery.
Time:
Approximately 45 minutes.
CPD Accredited:
This training is CPD accredited.
Regulation & Responsible Gaming: Compliance and Player Protection
Multi-Faceted Safer Gambling Approach with Dr. Catania
Paper Usage in the Gambling and Casinos Industry (CPD-Accredited)
Estratégias de Redução de Resíduos para Empresas de Lotarias e Jogos de Azar (Acreditado pelo CPD)
Green Jackpot: Emissions across Lottery and Gambling Companies (CPD-Accredited)