This training will help you:
Recognise concerning behaviours,
Feel more confident on how to approach a conversation with players,
Understand the tools to help you negotiate difficult conversations.
Who should attend?
Frontline Staff, Customer service teams, anyone who may interact with people who gamble.
Content created by :
Fay Kepidou, a business psychologist and counsellor specialising in gambling addiction, digital treatment and recovery.
Time:
Approximately 45 minutes.
CPD Accredited:
This training is CPD accredited.
Interventions And Messaging with Dr. Catania
Multi-Faceted Safer Gambling Approach with Dr. Catania
Reconociendo Perjuicios del Juego e Interactuando con los Jugadores by Fay Kepidou (CPD-Accredited)
The History of Safer Gambling With Dr. Catania
Green Jackpot: Emissões em Empresas de Lotarias e Jogos de Azar (credenciado pelo CPD)