Module Overview:
"Understanding Vulnerable Customers" is a comprehensive e-learning module that delves into the multifaceted nature of vulnerability within the context of gambling. It explores demographic risk perspectives, offering insights into how age, gender, and other demographic factors can contribute to vulnerability. The module also examines social risk perspectives, including the role of social influences, peer pressure, and societal expectations. Additionally, it covers the concept of affected others addressing the impact of gambling on individuals surrounding the customer. The module discusses the influence of socioeconomic status, the significance of family attitudes toward gambling, and the presence of social stigma that can exacerbate vulnerability.
Learning Objectives:
- Gain a deep understanding of vulnerability in the context of gambling.
- Analyse demographic risk perspectives and their impact on vulnerability.
- Explore social risk perspectives, including societal influences and peer pressure.
- Recognize the concept of "affected others" and their role in customer vulnerability.
- Examine the influence of socioeconomic status, family attitudes toward gambling, and social stigma on vulnerability.
Dr. Maris Catania is a Chartered Psychologist and a veteran in the gambling industry, with over fourteen years of experience in game integrity and safer gambling.
Dr. Catania holds multiple advanced degrees, including a PhD from Nottingham Trent University, where her research focused on consumer protection, markers of harm, and responsible gambling under the supervision of Professor Mark Griffiths. She also holds an MSc in Occupational Psychology, a MSc in Addiction Studies, and is currently pursuing a MSc in Artificial Intelligence. Her work has earned her the Gambling Compliance Most Significant Contribution to Responsible Gambling Research award for three consecutive years.
In addition to her industry work, Dr. Catania teaches at the University of Malta, delivering lectures on gambling psychology, gaming psychology, gambling policy, behavioral addiction, and cyberpsychology. Her research is available on ResearchGate.