Responsible Gaming Compliance Associate

Position: Responsible Gaming Compliance Associate
Location: New Jersey, United States
Salary: $25.31/hr - $33.22/hr
Type: Full-time, Entry level, Hybrid

Company Overview:
BetMGM, a joint venture between MGM Resorts International and Entain Group, is a leader in the sports betting and online gaming industry in the U.S. Their brands include BetMGM Sportsbook, Borgata Online, Party Casino, and Party Poker. The company emphasizes a culture of empathy, diversity, and inclusion, aiming to reflect the communities they serve.

Responsibilities:

• Monitor and review daily customer reports, determining necessary outreach.
• Track and record customer interactions accurately.
• Identify process improvement opportunities and lead revisions.
• Work cross-functionally, managing competing priorities.
• Address issues related to regulatory compliance in iGaming, online sports wagering, and retail sportsbook.
• Perform duties related to the GameSense program as an advisor.
• Other related tasks as assigned by the Senior Responsible Gaming Compliance Manager.

Essential Functions:

• Ability to stand or sit and operate technological devices for extended periods.

Qualifications:

• Preferred Associate degree or higher.
• 2+ years of experience in online or land-based casino/sports wagering.
• Experience in responsible gaming and compliance roles preferred.
• Strong communication, organizational, and analytical skills.
• Ability to handle pressure in a fast-paced environment and manage competing priorities.
• Proficiency in MS Word, Excel, PowerPoint, and Outlook.

Compensation:

• Hourly pay range: $25.31 to $33.22, based on geography, skills, education, experience, and other qualifications.
• Eligible for a performance-based bonus plan.

Compliance Requirements:

• Must comply with state gaming regulations, including licensing obligations.
• Comprehensive background checks are required, covering criminal records, financial history, and personal background verification.
• Must adhere to and support the company's responsible gambling policies.

Culture and Benefits:

• BetMGM values teamwork, innovation, and integrity, supporting employees with medical, dental, vision, life insurance, commuter benefits, paid time off, holidays, and more.
• The company promotes a discrimination-free work environment, ensuring inclusivity and equal opportunity for all employees and applicants.