Player Health Program Manager - Lottery - Hybrid

Job Description: Player Health Program Manager - Responsible Gaming

Department Information:
The Colorado Department of Revenue (CDOR) is dedicated to serving all Colorado residents in their daily lives, guided by values of service, teamwork, accountability, integrity, and respect. With a commitment to diversity and inclusivity, CDOR aims to empower individuals and businesses through quality customer service, innovation, and collaboration. The department oversees various functions, including auditing and collecting taxes, issuing licenses and titles, regulating gaming and industries, and supporting the community. CDOR employs around 1,600 employees and offers a comprehensive benefits package, emphasizing growth and well-being.

CDOR Vision:
We are empowering businesses and individuals through quality customer service, innovation, and collaboration.

CDOR Mission:
To be a trusted partner to every Coloradan, helping them navigate government complexities for thriving lives.

CDOR Values:
Service, Teamwork, Accountability, Integrity, Respect

Description of Job:
The Colorado Lottery is on a mission to create and offer games of chance that exemplify integrity, entertainment, and efficiency. With a commitment to responsible gaming, the Lottery contributes over $4 billion to vital state projects, including parks, wildlife conservation, and public school construction. The Player Health Program Manager is a newly introduced role, responsible for advancing the Responsible Gaming (RG) program. This role involves overseeing RG marketing materials, conducting internal and external training, and ensuring compliance with World Lottery Association Level 4 Responsible Gaming certification. The role collaborates with the Problem Gambling Coalition of Colorado (PGCC) and engages with RG professionals from other lotteries to maintain best practices.

Primary Duties:
- Manage Responsible Gaming Program: Ensure compliance with responsible gaming accreditations, tracking timelines, and coordinating submission. Support various teams with RG program aspects and act as the resident expert on responsible gaming. Offer recommendations to Lottery leadership, attend conferences, and represent the Lottery on the PGCC board. Coordinate external resources for RG projects.
- Responsible Gaming Training: Develop training and promotional content for stakeholders, including retailers, commission members, employees, and players. Deliver training to various groups and ensure alignment with RG best practices. Collaborate with consultants for specialized training.

Minimum Qualifications:

Candidates must meet one of the following options or a combination of experience/education:

Option 1:

• 8 years of experience in training, therapy, addiction recovery, program management, or compliance.

Option 2:

• Bachelor's degree in relevant fields (health sciences, psychology, social work, business, communications, marketing) AND
• 4 years of professional experience in training, therapy, addiction recovery, program management, or compliance.

Option 3:

• Master's degree in relevant fields AND
• 2 years of professional experience in training, therapy, addiction recovery, program management, or compliance.

Necessary Special Requirements:
- Successful background investigation and tax check before appointment.
- Compliance with C.R.S. § 44-40-110 and Lottery laws/rules.
- Restrictions on gameplay for applicants and immediate family members.

Preferred Qualifications:
- State experience working with Lottery
- Demonstrated verbal and written communication
- Experience serving on a board
- Experience creating communications and marketing materials
- Experience developing training materials and facilitating training
- Proficiency with Google Suite and Google Slides
- Experience with addiction recovery programs
- Demonstrated organizational skills
- Experience tracking compliance
- Experience with program management

DOR Required Skills and Competencies:
- Effective communication
- Interpersonal and people management skills
- Multitasking ability
- Handling confidential information
- Performing under high-stress conditions
- Customer assistance skills

Conditions of Employment with CDOR:
- Compliance with Colorado Individual Income Tax (CIIT) filing and payment obligations.
- Successful background investigation, reference check, and possible fingerprint background check or drug testing for specific positions.

Applicant Checklist:
- Complete CDOR Application for Announced Vacancy
- Complete the Supplemental Questionnaire
- Chronological resume
- Cover Letter with Written Narrative

Minimum Qualifications and Comparative Analysis:
- Detailed experience description
- Accurate and thorough information
- Compliance with tax obligations
- Honest and integrity-focused operation

Appeal Rights:
- Protest or appeal elimination within 10 days
- Challenge selection and comparative analysis within 10 days
- Complete the appeals process as outlined in the State Personnel Board Rules and Administrative Procedures

Equity, Diversity, and Inclusion Compliance:
- State commitment to equity, diversity, and inclusion
- Equal opportunity employment for all qualified applicants
- Assistance for individuals with disabilities
- Ensuring positive application and interview experiences

Conclusion:
This Player Health Program Manager - Responsible Gaming position offers a unique opportunity to make a significant impact within the Colorado Lottery's responsible gaming efforts. The successful candidate will contribute to maintaining and enhancing the Lottery's responsible gaming program, ensuring compliance with accreditations, and promoting stakeholder training and education. As part of the CDOR team, the Player Health Program Manager will play a vital role in supporting the department's mission to empower individuals and businesses through quality customer service, innovation, and collaboration.