Gaming Enforcement Agent

Location: 53 Regional Dr., Concord, NH
Pay Range: $25.40 - $34.14 per hour

The New Hampshire Lottery Commission's Investigations and Compliance Division is seeking a full-time Gaming Enforcement Agent. This role is vital in ensuring strict compliance with state gaming regulations through diligent monitoring and inspections of licensed gaming operations.

Key Responsibilities:

1. Regulatory Compliance: Enforce gaming regulations by conducting investigations, collecting evidence, and performing compliance inspections to ensure adherence to state gaming laws.
2. Technological Utilization: Use technological systems to perform regulatory functions and ensure that licensees' accounting practices comply with regulations.
3. Reporting and Documentation: Prepare detailed reports and maintain records from investigations, which may be used in administrative and judicial proceedings.
4. Dispute Arbitration: Act as an impartial third party in disputes between gaming operators, employees, and patrons, demonstrating integrity and discretion.
5. Public Interaction: Provide guidance, explain regulations, and respond to inquiries and complaints from the public and licensees.
6. Collaboration: Develop relationships with licensing and auditing units, assist with audit activities, and coordinate with law enforcement agencies on criminal matters.
7. Policy Recommendations: Suggest changes to administrative rules and agency policies to improve compliance and enforcement.

Minimum Qualifications:

• Education: Bachelor's degree in business administration, accounting, public administration, criminal justice, law, computer science, or a related field. Additional relevant experience can substitute for formal education (18 months for an Associate's degree, 36 months for a Bachelor's degree, and 54 months for a Master's degree).
• Experience: Five years of professional experience in business administration, accounting, auditing, public administration, criminal justice, law, regulatory enforcement, or computer science, with at least one year in a supervisory or administrative role. Each additional year of approved work experience can substitute for one year of formal education.
• License: Valid driver's license.

Special Requirements:

• Must be willing to work non-traditional hours, including rotating night and weekend shifts.
• Must pass a criminal background check and driver's license history check.

Preferred Qualifications:

• Experience with gaming regulatory requirements and knowledge of the gaming industry.

Training and Oversight:

• Employees in trainee status will be overseen by a fully qualified individual and must meet minimum qualifications within one year of hire.

Additional Benefits:

• 457(b) plan
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Retirement plan
• Wellness program

The Gaming Enforcement Agent plays a critical role in maintaining the integrity of gaming activities in New Hampshire by ensuring compliance with state regulations, conducting thorough investigations, and working closely with various stakeholders. This position requires a blend of regulatory knowledge, investigative skills, and the ability to manage public interactions with the highest level of professionalism and discretion.