ADMINISTRATOR IV (Manager of Video Lottery Terminal (VLT))

Job Location: Baltimore, MD 21230

The position of Administrator IV, Manager of Video Lottery Terminal (VLT), based in Baltimore, MD, is a highly responsible and dynamic role within the gaming industry. As the Manager of Video Lottery Terminals, you will play a crucial role in overseeing the operations, compliance, and overall success of the Video Lottery Terminal program in the specified location.

Responsibilities:

1. Operational Management: As the Manager of Video Lottery Terminals, you will be responsible for overseeing the day-to-day operations of the VLT program. This includes ensuring the smooth functioning of VLT terminals, managing technical issues, and coordinating with maintenance teams for repairs and maintenance activities.
2. Compliance and Regulations: Compliance is of utmost importance in the gaming industry, and as the Manager of VLTs, you will be responsible for ensuring that all operations and activities are conducted in accordance with the relevant laws, regulations, and licensing requirements. This includes monitoring and enforcing responsible gaming practices, conducting regular audits, and maintaining accurate records.
3. Staff Supervision: Managing a team of staff members, you will oversee their performance, provide guidance, and ensure that they are properly trained on all aspects of VLT operations. You will also be responsible for scheduling, evaluating performance, and fostering a positive work environment.
4. Customer Service: Providing exceptional customer service is a key aspect of this role. As the Manager of VLTs, you will oversee the implementation of customer service protocols and ensure that customers' needs and concerns are addressed promptly and professionally.
5. Financial Management: You will be responsible for the financial aspects of the VLT program, including monitoring revenue, analyzing financial reports, and implementing strategies to optimize profitability. This includes budgeting, forecasting, and ensuring efficient resource allocation.
6. Stakeholder Engagement: As the Manager of Video Lottery Terminals, you will interact with various stakeholders, including government agencies, gaming regulators, vendors, and community members. Building and maintaining positive relationships with these stakeholders is essential to the success of the VLT program.

Requirements:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of five years of experience in the gaming industry, with at least two years in a managerial role.
• In-depth knowledge of gaming regulations and compliance requirements.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in computer applications and software related to VLT operations.

Working as the Manager of Video Lottery Terminals offers a unique opportunity to contribute to the thriving gaming industry in Baltimore, MD. This role requires a strong blend of operational expertise, regulatory compliance knowledge, financial acumen, and exceptional leadership abilities. The successful candidate will play a vital role in ensuring the seamless functioning of the VLT program, maintaining customer satisfaction, and driving financial success.

The gaming industry is constantly evolving, and as the Manager of VLTs, you will be at the forefront of this dynamic field. If you are passionate about gaming, possess strong managerial skills, and thrive in a fast-paced environment, this position offers an exciting career opportunity in Baltimore, MD.