The webinar, "Certify with Confidence: Navigating WLA's Responsible Gaming Levels on digitalRG.com," provides a comprehensive guide to understanding and achieving certification levels 2, 3, and 4 in responsible gaming set by the World Lottery Association (WLA). Hosted by Lynne Roiter, Secretary-General of WLA, the session delves into the intricacies of the certification process and the functionalities of digitalRG.com, the platform for application submission.
Laura Da Silva, Sustainability Director of digitalRG.com, leads the audience through a detailed overview of the submission process, ensuring attendees are well-versed in utilizing the platform efficiently. This segment equips participants with the necessary knowledge to manage their certification applications seamlessly, irrespective of the level they aim to achieve.
A highlight of the webinar is Katie Carlson's presentation, offering insights into Hoosier Lottery's journey to obtaining Level 4 certification. Through this case study, attendees gain practical advice and motivation as Carlson shares the challenges faced and strategies employed in navigating the certification levels successfully. Her firsthand account inspires and provides a roadmap for others aiming to reach the pinnacle of responsible gaming certification.
Throughout the session, emphasis is placed on the significance of WLA Responsible Gaming Certification in demonstrating a lottery operator's commitment to excellence in responsible gaming practices. The certification levels signify the implementation of robust measures, including advanced player education, comprehensive staff training, and effective policy establishment.
The webinar concludes with an open Q&A session, allowing attendees to engage directly with the experts and clarify any queries they may have. This interactive segment ensures participants leave the session with a clear action plan for their certification journey, armed with the knowledge and confidence to navigate the process effectively.
In summary, "Certify with Confidence" provides invaluable insights, practical guidance, and motivation for lottery operators seeking to achieve WLA Responsible Gaming Certification levels, underscoring the importance of responsible gaming in the lottery sector.