Multi-Faceted Safer Gambling Approach with Dr. Catania

Module Overview:

The "Multi-Faceted Safer Gambling Approach" module explores the three integral pillars of a holistic safer gambling strategy: academic, community, and customer focus. This e-learning course delves into why and how academic collaboration is crucial for operational success. It emphasises the significance of the community approach, acknowledging the diverse stakeholders, including treatment centres, lived experiences, and other professionals. Finally, the module illustrates how customer-centric strategies tie all elements together, enabling sustainable customer relationships and longer, more fulfilling customer journeys.

Learning Objectives:

•           Understand the importance of collaborating with academic researchers in the context of safer gambling.
•           Explore how academic insights can be applied to operational practices for enhanced effectiveness.
•           Recognize the significance of the community approach and the role of diverse stakeholders in safer gambling initiatives.
•           Realise how customer focus is the linchpin that ensures sustainable customer relationships and longer, more rewarding customer journeys.