Module Overview:
The "Multi-Faceted Safer Gambling Approach" module explores the three integral pillars of a holistic safer gambling strategy: academic, community, and customer focus. This e-learning course delves into why and how academic collaboration is crucial for operational success. It emphasises the significance of the community approach, acknowledging the diverse stakeholders, including treatment centres, lived experiences, and other professionals. Finally, the module illustrates how customer-centric strategies tie all elements together, enabling sustainable customer relationships and longer, more fulfilling customer journeys.
Learning Objectives:
- Understand the importance of collaborating with academic researchers in the context of safer gambling.
- Explore how academic insights can be applied to operational practices for enhanced effectiveness.
- Recognize the significance of the community approach and the role of diverse stakeholders in safer gambling initiatives.
- Realise how customer focus is the linchpin that ensures sustainable customer relationships and longer, more rewarding customer journeys.
Dr. Maris Catania is a Chartered Psychologist and a veteran in the gambling industry, with over fourteen years of experience in game integrity and safer gambling.
Dr. Catania holds multiple advanced degrees, including a PhD from Nottingham Trent University, where her research focused on consumer protection, markers of harm, and responsible gambling under the supervision of Professor Mark Griffiths. She also holds an MSc in Occupational Psychology, a MSc in Addiction Studies, and is currently pursuing a MSc in Artificial Intelligence. Her work has earned her the Gambling Compliance Most Significant Contribution to Responsible Gambling Research award for three consecutive years.
In addition to her industry work, Dr. Catania teaches at the University of Malta, delivering lectures on gambling psychology, gaming psychology, gambling policy, behavioral addiction, and cyberpsychology. Her research is available on ResearchGate.