Certifications and Standards

Standards provide the knowledge that organizations need to succeed.
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Featured Standards

European Lotteries (EL) Responsible Gaming Certification

Committed to addressing illegal gambling and related criminal activities while minimising any potential harm on society, EL has developed a Standard that aims to promote the adoption of best practices across the EL membership. The certification is mandatory for all EL members since September 2021. Its 11 principles aim to ensure that the games provided by European Lottery members can be played in a safe and transparent environment.

Benefits Corporations

Certified B Corporations, or B Corps, are companies verified by B Lab to meet high standards of social and environmental performance, transparency and accountability. The B Corp Community is a global movement of businesses who provide leadership by demonstrating their commitment to people and the planet. There are now over 4,000 B Corps in over 75 countries and covering 150 sectors.

Other certifications and standards

CSR

ISO 26000

For businesses and organizations committed to operating in a socially responsible way, there’s ISO 26000. It provides guidance to those who recognize that respect for society and environment is a critical success factor. As well as being the “right thing” to do, application of ISO 26000 is increasingly viewed as a way of assessing an organization’s commitment to sustainability and its overall performance.

The World Lottery Association (WLA) Responsible Gaming Framework

This consists of four levels of achievement and 10 Program elements. It outlines how lotteries can demonstrate their level of commitment to the WLA Responsible Gaming Principles. Each of the four levels of achievement reflects how a lottery has implemented the RG Principles into its day-to-day operations. The more advanced the responsible gaming program, the higher the level of achievement.

Global Gambling Guidance Group (G4)

Aims to minimise the impact of problem gambling by promoting a worldwide accreditation and certification programme.

GamCare’s Safer Gambling Standard

This is an assurance scheme which aims to recognise businesses who have gone beyond regulations in respect of their customer protection measures.

North American Association of State and Provincial Lotteries (NASPL) NCPG Responsible Gambling Verification Program

The program offers three different levels. The Planning Level is for lotteries that want to establish a responsible gambling program but haven’t felt like they had the expertise to do so. The Implementation Level is for lotteries that already have a responsible gambling program. The Sustaining Level is for lotteries that have completed the Implementation level and want to make their programs even stronger, taking them to the highest leadership level.

WLA Responsible Gaming Framework - For Members

It consists of four levels of achievement and 10 Program elements. It outlines how lotteries can demonstrate their level of commitment to the WLA Responsible Gaming Principles. Each of the four levels of achievement reflects how a lottery has implemented the RG Principles into its day-to-day operations. The more advanced the responsible gaming program, the higher the level of achievement.

CSR

WLA Responsible Gaming Framework - for Associate Members

This is a Responsible Gaming Standard adapted to meet the needs of lottery suppliers around the world. It allows suppliers to benchmark their CSR practices and to demonstrate that they hold player protection at their core of their business.

EL Responsible Gaming Certification.

CSR

EL CSR guidelines

The EL CSR Guidelines are a comprehensive set of CSR guidelines that allows a Lottery to assess, develop and add value to all its stakeholders, its actions and commitments to Corporate Social Responsibility. Based on the international standard ISO 26000, these guidelines cannot be certified against but are meant to broaden and strengthen a Lottery's approach to social responsibility.

Security

WLA Security Control Standard

The WLA Security Control Standard (WLA-SCS) is the only internationally recognised security standard for the lottery sector. It is designed to assist WLA members in obtaining a level of security control that is aligned with international best practice and data protection integrity.

NASPL and NCPG Responsible Gaming Verification Program

This is a Responsible Gaming standard for lotteries in the US to help them plan and implement effective responsible gambling in all aspects of their operations. Three different levels of accreditation are offered and a process improvement mode is used to ensure that lotteries, whatever their capacity and stage, can get certified.

RG (Online)

iCap NCPG (Internet Compliance Assessment Program)

This is a US accreditation for best practice in player protection in online gambling, most recently updated in 2021 to reflect new regulations and technology. It ensures best practice in preventing gambling harm online. The framework which operators are certified against has 8 principles.

ECA Responsible Gambling Framework

This is the ECA Responsible Gambling Framework (2018) for gaining the ECA Responsible Gaming certification. It is available to ECA Members.

RG/CSR and General

Code of Conduct for ECA Members

This is the code of conduct for European Casino Association Members, which seeks to ensure that they champion the ECA’s fundamental values of integrity, professionalism, social responsibility and ambition. It has 14 principles which members sign to show compliance.

The Safer Gambling Standard

The Safer Gambling Standard sets out requirements for business-to-consumer gambling businesses in order to establish, implement and maintain safe policies. The accreditation process is open to companies who have been licensed by the UK Gambling Commission and has 3 levels of commitment which operators can be certified against.

APAJO Manual do Jogo Responsavel

This is a set of Responsible Gaming and operating requirements, additional to those set out by Portuguese law, on Responsible Gaming for members of APAJO.

Code of Conduct

This is the code of conduct for members of Branschföreningen för Onlinespel , which is then submitted to show compliance. Representing a minimum standard for Responsible Gaming, by adopting the code the operator commits to making responsible gambling an integrated and integral part of daily operations.

EGBA Standards

The EGBA standards complement the licensing requirements imposed by online gaming regulators in different jurisdictions in the European Union. There are 9 principles of responsibility, which are a compulsory membership requirement and which are verified for compliance by a mandatory audit.

Gedrags- en reclamecode kansspelen

This is the gambling code of conduct which guides the behaviour and advertising of Dutch gambling operators. This is supplementary to the SRC advertising code of conduct.

Responsible Marketing Guidelines

These advertising guidelines are an addition to what is required by law of the Swedish gambling market. Members of Sper and Bos have agreed upon these guidelines for ethical and moderate marketing, which help interpret the law and, in some parts, go further than the law.

RG Check - land-based

RG Check for land-based venues has 8 standards and 47 criteria for land-based venues worldwide. These are the benchmarks that guide the accreditation process and demonstrate operators commitment to Responsible Gaming including specific topics such as venue design.

RG Check - iGaming

RG Check for iGaming has 9 standards and 48 criteria for online gambling sites including online casino, instants and sports betting, worldwide. This is similar to the RG Check for land-based venues in its commitment and accreditation process.

Code of Conduct on Data Protection in Online Gambling

This code of conduct for EU online gambling operators provides guidance for operators of online gambling services in processing personal data in compliance with the General Data Protection Regulation.

Responsible Remote Gambling Measures

The CEN standard is an evidence-based self-regulatory measure for remote gambling companies. It also acts as a benchmark which informs policymakers at national and EU-level of the essential measures which support a safe and secure gambling environment. It has 134 implementing responsible remote gambling measures and is independently audited and verified each year by eCOGRA.

RG and General

LCCP

The Licence Conditions and Codes of Practice sets out the requirements all licensees must meet in order to hold a Gambling Commission licence in the UK. This includes both legal and social responsibility conditions.

Security

IBIA Data Standards

The IBIA Data Standards is a set of international minimum requirements set out by the IBIA for the collation of sporting event data. These requirements are to help ensure that sports event data is accurate and reliable; responsibly sourced and minimises risk; and protects against criminality or misconduct.

Advertising code Online Gaming (ROK) 2021

This is the code of conduct for advertising online games of chance in the Netherlands as set out by SRC, the self-regulatory Advertising Code Foundation. If you advertise in the Netherlands, you must observe these rules on misleading and comparative advertising.

Publicidade de Jogos e Apostas - Manual de Boas Practicas

This is the recommended good practices manual for gaming and betting advertising in Portugal as set out by the Serviço de Regulação e Inspeção de Jogos.

COFAR - Code of Conduct for the Gambling Industry

This is the code of conduct which all licensed Danish gambling operators must adhere to. This seeks to establish a definitive benchmark on gambling industry practices, with regards to advertising, reducing problem gambling harms, combined with comprehensive consumer protections.

RG/CSR

Programa de Acreditación en Juego Responsable

This is an accreditation framework for Spanish hospitality establishments with recreational games to demonstrate their commitment to social responsibility and, specifically, to responsible gambling.

IAGR eGambling Guidelines

The IAGR eGambling Guidelines is a set of international guidelines aiming to provide good practice guidance in key areas of eGambling regulation that jurisdictions can implement into their own regulations.

GLAI Code of Practice

This is the code of practice for members of the Gaming and Leisure Association of Ireland. Regardless of the way in which services all members must agree to abide by the core principles of responsibility.

AGA - Code of Conduct

This code of conduct is signed by members of the AGA, and pledges their commitment to prioritize responsible gaming as an integral part of their daily operations.

CASA - Code of Conduct

This code of conduct is for the members of the CASA in South Africa, and goes further than Responsible Gaming, also covering ethics in business and corruption.

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