Harm Minimisation Practices In The Field Of Online Lottery

July 07, 2022
3 min read

Key Learnings From Exploring Responsible Gambling Options For Harm Minimization In The Field Of Online Lottery

This is a snapshot summary of key learnings from this webinar, given by Alex Price, PhD, Centre for the Advancement of Best Practices, at the Responsible Gambling Council in Toronto. The research shared analysed online lottery, but recommendations can help any Responsible Gaming Programme. This research programme is sponsored by the International Centre for Responsible Gaming ( ICRG ) and Hoosier Lottery. It involved two phases of activity, including literature reviews and survey analysis. 

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Watch The Recording Here

Key Learnings:

Lottery Wins And Mental And Physical Outcomes 

  • Research suggested that Lottery wins were associated with positive mental health outcomes. However, then also with adverse physical outcomes such as increased substance use and decreased diet quality.

Possible Action:

  • Adding education on physical wellbeing to winners' support provided by lotteries. For example, information on potential physical outcomes and how to act to turn these into positives. 


  • (Victorian Responsible Gambling Foundation) There is a need to destigmatise problem gambling and treatment through public awareness education. Treatment services are underutilised, mainly because people feel stigmatised and shame of the implications of reaching out for counselling.

Possible Action:

  • Involving treatment professionals in player, employee and retailer education breaks down the stigma toward people reaching out for treatment. This can form part of your stakeholder engagement plan, as treatment centres will know best how this could be done in your jurisdiction.  

2ndChance Promotion

  • 2ndChance Promos allow players to use non-winning Lottery tickets to enter into a promotion that provides a second chance at winning a prize. 62.8% of respondents who engaged in a 2ndChance promotion were screened for high-risk problem gambling (PGSI ≥8). Key Motives: Another chance to win money (78.9%), to win back money lost (51.8%).

Possible Action:

  • Ensuring that 2ndChance promotions are included in Game Design Risk Assessments.
  • Second chance promotions (e.g., 2ndChance) require much more research to understand their implications on gambling risk and potential pathways for improving alignment with RG and positive play.

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This means helping push their Responsible Gaming Programmes to create a more significant positive impact. If you want to be part of DigitalRG or learn how we can help you implement actions to improve your RG programme, book a meeting with us here.